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1.7

Back in 2013 I purchased a set of kitchen knives by Wolfgang Puck, through HSN. After delivery the knives were used regularly however, they never saw the inside of a dishwasher and were washed in warm, soapy water, rinsed, dried and replaced in the wooden block.

The set consisted of 6 knives and a sharpener. After a while I noticed that small black rust marks had started to appear on both sides of the blade on the 7 inch chef's knife. I contacted HSN who referred me to W.P. Productions.

I then telephoned the company based in Hollywood, Florida, explained the situation and was then asked whether I had tried a product called "Bar Keepers friend" as this worked wonders on stainless steel. Okay says me, I will try it. I then bought a tub of Bar Keepers friend which is basically the same as Comet. I tried scouring and rubbing the marks on the blade.

All that happened was the black marks got lighter but did not disappear and within a couple of weeks had returned. I then telephoned W.P. Productions again and was asked to send a picture of the knife for inspection. I took a picture of the knife and the marks and faxed it to them.

Within a few weeks I received a replacement knife BUT it was a different knife in as much as the handle was wooden with three rivets through holding it to the steel handle whereas the original knife was much rounder and was made of a composite. Secondly the blade was a slightly different shape and the knife would not fit correctly into the wooden block. Once again I telephoned the company and was told to send a picture again of both knives. This I did and again, some weeks later I received an e-mail stating that the replacement knife was as close as could be and that the company no longer had the original knife and was unable to obtain another.

A strong letter was then written and sent to them and within a day or two I received a telephone call from Customer service. The lady I spoke to just didn't stop talking or even taking a breath. Maybe it was a ploy to stop me answering any of her comments. Basically the only answer I was getting was that the knife was functional.

Maybe it is functional but it doesn't look right alongside the other knives. The next suggestion was to use the new knife and leave the original one in the block for decoration. My next comment was that considering their attitude, if I was a contractor replacing new shingles of their roof and for some reason I ran out of shingles, I could get another design and use those to finish the job. After all, they may not match but they are functional.

The lady could not see my point. By the way, forget about any refund - they do not give refunds.

I have since written to HSN and explained the problem and am waiting for any reply. If they decline to assist, I will cancel my account with HSN.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Replace the correct knife and ensure it's quality.

Wolfgang Puck Cons: Customer service attitude.

Location: Bentonville, Arkansas

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