Wolfgang Puck - Glass Lid shattered and Harassing Customer Service
On Sunday September 16,2018 my wife was cooking few really nice dishes for the company coming for the dinner. She was using the Wolfgang Puck 11 inch casserole pan 022015
with the glass lid. She just turnaround to pickup a dish from sink she heard Big Bang she quickly ducked. The glass lid shattered in an explosive manner. The glass lid broke apart with an explosion with shards of glass everywhere on the stove in my other cooking dishes and counters with my row groceries and condiments also on the kitchen floor. It was disaster and a very dangerous situation. She was panic and shocked she never had this kind of traumatic experience in the kitchen in her 30 years of cooking experience. it was very dangerous incident she could have badly injured and if my kids be around they could have injured too. This incident destroyed her four hours of hard work and cleaning this mess was much more hard because glass shards were so tiny and sharper. She has to apologize to company invited that day for dinner. I have pictures for evidence. She will never use other glass lids in the 18 piece set we have.
I would never recommend Wolfgang Puck cookware, specially with the glass lid. These lids has design flaws and the company Wolfgang Puck is the behind there products. When we complained about this accident and loss of hard work cooking and cost of grocery,special spices and our valuable time the representative said accidents happen in kitchen they are not responsible for this. And they are even not offering to replace the cookware.
Holidays are coming we would recommend never use Wolfgang Puck Cookware with glass lids. For safety of kids and families gathering on holidays.
Ash Khan
Tennessee
Reason of review: Bad quality.
Location: Nashville, Tennessee
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Comments
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Serious POS oven!!! It's a month old and it won't turn off!
Major fire hazard. DO NOT BUY THIS POS OVEN!!!!
The return info is bogus! The number is a scam number and email won't go through.
this just happened to me so i googled โwolfgang puck lid explodedโ and this review came up lol
They just might change their mind in a quick hurry if you have an attorney contact them letting them know you are suing for damages, losses, and endangering your family with faulty cookware.