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I purchased this oven direct from KitchenTek on October 5th 2015. From the outset I had difficulties with the door latch and the steam button. On Nov 4th 2015, the Customer service dept deemed this to be a malfunction and issued an RMA and a prepaid return Shipping label using USPS.

The return label had no tracking Number, and Kitchentek's email just instructed me to โ€œaffix the label to the outside of the box and take it to any USPS location to be returned at our expenseโ€. On Nov 10th 2015, I mailed the return package but the post office said that the prepaid label would not allow a tracking number. The return address label provided by Kitchentek was also cryptic (addressed to 'Postage Due Unit'). Fortunately I did purchase a certificate of mailing, but this had no tracking capability. One month later Kitchentek customer service denied having received the item, and insisted that I should have a tracking number. On Dec 11th I emailed wolfgangpuckoven@***.com the shipping documentation that included their prepaid shipping label, but received no response.

I called customer service on Dec 21st, and spoke to supervisor who indicated that I should have purchased Insurance on the item. However there was no direction by kitchentek to do this prior to mailing the package, verbally, or in the email that gave instructions on how to return the item. Also I am also not sure if insurance is even possible with USPS with a prepaid label as the one issued by kitchentek.

It is unclear if they will refund the money as they claim to have not received the item.

I am disturbed to see a pattern of similar experience with another customer, and raises serious questions about the integrity of this organization

Reason of review: failure to refund for item returned under RMA.

Monetary Loss: $289.

Preferred solution: Full refund.

Wolfgang Puck Cons: Seem less than honest.

Location: Munster, Indiana

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