Alex R Zwe

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Only a few years old and won't work

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We got a made in China Wolfgang F#%k oh sorry I meant Puck for a Christmas present about 3-4 years ago. Now it has power but won't engage. We tried multiple times and made sure the safety lock was engaged. The thing that *** me off is that we only have used it maybe 2x a year. 8 total uses and the thing won't work. How many people would buy a product that was honestly advertised to work 8-12 times? No one. I'm 56 and will die someday and when I look back on life's mysteries I will wonder why the USA has bought so many cheap poorly made Chinese products.
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Cons:
  • It only worked 8 times or so
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Skilar Jrt
map-marker Everett, Washington

Pressure oven

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Mine didnt work right out of the box. They did send me a replacement. Its 2 years later and now the second is broken. Poor quality and poor cooking. There is no even cooking in this oven. Part of everything u bake is burned or over cooked while the rest is undercooked. So the bake mode is worthless. Now the elements are broken and ive barely used it. Cant find anyone who i can speak with to get a replacement part..bad costumer service. Wtf
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Loss:
$300
Pros:
  • Dont buy it
Cons:
  • Uneven cooking
  • If it worked at all to cook in
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Ameria Cvb

Skillet warranty

Wolfgang Puck - Skillet warranty
Wolfgang Puck - Skillet warranty - Image 2
Skillet split on bottom of heating surface . Was washed in dishwasher. About 10 old I think
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Reason of review:
Bad quality
Sandra S Huh

Awful Customer Service (Warranty Dept)

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It looks like Wolfgang Puck is more worried about selling products and presenting a beautiful fake face on TV than satisfying customer needs. I have been dealing with their new customer service company for over 6 months, trying to get a replacement for a defective item purchased thru HSN.

They take long time to respond and when they do, they always find lousy excuses; the item is never in stock, but when it is, they only receive a few and never get to me on their apparent long list. I'm very disappointed and would not recommend anyone to get Wolfgang Puck's products nor I will ever consider buying one again after being a loyal customer for long time. There are much better options in the market, companies that really stand behind their products and strive for customer satisfaction (post-sale), like Curtis Stone, whose products are exceptional and would a problem arise, they respond right away.

Extremely satisfied with them. In the meantime, I'll keep waiting and see if I could possibly get my new spice mills by Christmas.

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Loss:
$35
Cons:
  • Awful warranty service
Reason of review:
Warranty issue

Preferred solution: If you do not have the subject item, give me the option to select another item of same/similar price. I suggested that in the past, but you refused to do it.

Namvinder s
map-marker Langley, British Columbia

Very bad service

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Called may 2nd thur about numbers again third time now mentioning it to 3 reps was told someone would call me 3rd May fri Started in dec 2018 and now its may 2019 Base defective pic to show how bad it had worn in 10/15 uses +1 80*-275-**** called 47 times Always busy even display comes up Wolfgang puck tried for two months sent emails too Old Basket non stick coating peeling off with green scrubbing sponge when washing Basket handle broken on new one Base screws on inside area water leaks out of new base filled it with water to soak left it on the counter when came back found a flooded counter and floor and heat also escapes from screws and the front gets really hot Time selection display just wipes off with damp cloth or just by rubbing your finger on it Same with temperature selector I have complained about this matter a number of time now told if I want a box to ship it back I would have to pay international postage to send unit back I have several emails even stating on the 14th I would receive the basket shipping label within the week now two weeks later called in again and guess what again same reply will receive it in a week and after nearly 5 months still waiting for a complete working unit Terrible service even told the rep i have 47 screen shots of how many times I have tried calling since dec 2018 and emails going back nearly 3 months
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Tamatha Xcf
map-marker Austin, Texas

Safty Questions on oven

The oven ready light keeps switching on and off, the oven is making alot of popping noises is this normal for oven, 1st time using
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Reason of review:
Im afraid to use just want to speak with someone

Preferred solution: Let the company propose a solution

Anonymous
map-marker Fort Wayne, Indiana

STOPPED WORKING.

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I'VE HAD 3 WOOF GANG PRESSURE COOKERS AND THEY ALL HAVE STOPPED WORKING. I WAS GOING TO MAKE SOUP AND SAUTES THE MEAT BUT BUT IT WOULD NOT HEAT ABOVE WARM. WOULD NOT COOK THE SOUP. I LOVE THIS PRESSURE COOKER THAT'S WHY I KEPT BUYING WOOF GANG. I KEPT THINKING THAT MAYBE THEY HAVE IMPROVED. BOY !WAS I WRONG! WILL THE CO MAKE IT RIGHT? I HAD A THREE YEAR WARRANTY.
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Wannetta Mos
map-marker Detroit, Michigan

Still have not received manual i purchased

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I purchased an instruction manual for the bistro bread machine and still have not received it
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Reason of review:
Did not recieve my purchase

Preferred solution: Deliver product or service ordered

Alvey Uip

The aluminum that hold the pot handle is deteriorating

When you cook foods the aluminum is going on the food
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Loss:
$200
Pros:
  • I loved it while it worked
Cons:
  • Malfunctioned and no where to call or contact for warranty
Reason of review:
Bad quality

Preferred solution: Replace the pots

1 comment
Guest

I agree the two bolds that hold the handle is all corroded,think that is going in the food.also it leaks water all over my stove.

Locke Zzy
map-marker Whitestone, New York

Oven stopped heating

Oven was purchased in November of last year. It stopped working. I cannot get anybody on the phone for customer service. Please somebody call me back at 631-672-****
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Cons:
  • Too expensive to stop working so soon
Reason of review:
Damaged or defective

Preferred solution: Replace my pressure cooker

Anonymous
map-marker Houston, Texas

Stainless steel pans all food stick to pans

i have two stainless pans and they stick everytime i cook on them, not happy with them. can i return them thank you
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Patricia F Ugf
map-marker Pottstown, Pennsylvania

Oven stopped working

I ordered this product over two years ago but I never used it for the first year. I’ve been using it now consistently for a year and it’s just not working. It just stopped working. I paid almost $400 for this. I paid around the same amount for large ovens that have been working for over 10 years. Is there somewhere I can take to have this fixed. I love the oven but I don’t like the fact that I literally got one year service out of it.
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Loss:
$380
Pros:
  • Oven until it stopped working
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Patricia B Tih

Why I can't talk to someone about my pressure cooker

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What is the customer service numberi need the number
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Anah Kmv

Problem with pressure cooker818648****

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Yes.called many times line always busy.please calll me much better
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Reason of review:
Poor customer service
1 comment
Guest

Wait you had terrible experience with WP customer service and still have them a 5/5 on satisfaction? Are they paying you?

I mean come on. Why do I have to write 25 words...

Wyley P

Why would a celebrity lend his name to such an inferior product?

My 1.5 cup rice cooker stopped working after only 8-10 uses. I had expected MUCH more from Wolfgang Puck. I certainly will not be buying any more of his products.
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Loss:
$35
Cons:
  • Rice cooker stopped working after only 8 to 10 uses
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

2 comments
Evalynne Bzh

Mine stopped working after only a few uses,.

Rayce Ntv
reply icon Replying to comment of Evalynne Bzh

Mine too.i got a new cord.still not working

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