Wolfgang Puck Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Being lied to over and over1
    • Customer service attitude1
    • Ignore customers1

  • Aug 03
  • Appliances and Electronics
  • Minneapolis, Minnesota
  • Wolfgang Puck Electric Skillet
  • 5
  • REVIEW RATING 4/5

I purchased an electric skillet combination on a Sams Club auction. The plug in cord was not in the box. I discovered this as I was preparing to wrap the item for a wedding gift. I took the skillet back to Sam's Club, they said they do not carry this item I would need to contact W P housewares. Sam's Club called them was told I would receive the attachment within 4 to 6 weeks. Nothing... Read more

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  • Jul 27
  • Customer Service
  • Havelock, North Carolina
  • Wolfgang Puck Grill Griddle Combination
  • 5
  • REVIEW RATING 4/5

I've been dealing with Wolfgang Puck customer service since last year. I ordered a combination grill griddle from hsn and only used it 2 times before it gave out during its third use. I contacted hsn and was told to call WP, they're based out of Florida. I called and was told that I must have been misusing the grill and that this "had never happened before" upon reviewing websites I found this... Read more

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  • May 15
  • Products
  • Bentonville, Arkansas
  • Kitchen Knives
  • 38
  • REVIEW RATING 5/5

Back in 2013 I purchased a set of kitchen knives by Wolfgang Puck, through HSN. After delivery the knives were used regularly however, they never saw the inside of a dishwasher and were washed in warm, soapy water, rinsed, dried and replaced in the wooden block. The set consisted of 6 knives and a sharpener. After a while I noticed that small black rust marks had started to appear on both... Read more

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  • May 12
  • Products
  • Euless, Texas
  • 14 Pc Mixing Bowl Set
  • 2
  • 2
  • 28
  • REVIEW RATING 4/5

I purchased this set of stainless steel mixing bowls with lids on 2/9/14 from HSN. The lids don't remain securely in place after being placed in the refrigerator. After finally getting through to customer service (extremely long hold times and reps are very rude) they sent replacement lids, but they don't stay in place either. I called customer service and they offered a replacement item of equal... Read more

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  • Jan 21
  • Products
  • Apex, North Carolina
  • Pressure Cooker
  • 59
  • REVIEW RATING 4/5

I bought my pressure cooker 8 qts from hsn aug 2013. In the same year i called WP customer service due to my pressure cooker everflowed and liquid flowing on my counter. CS referred to the gasket as the problem and offered to send me a new gasket. I told the CS to also replace the bottom part of the cooker since in was submerged in liquid. And per care manual it must not be soaked or clean in any... Read more

Was this review helpful? 3 2

  • Oct 23, 2014
  • Customer Service
  • Poor Customer Service
  • 61
  • REVIEW RATING 4/5

Customer Service phone number 1-800-275-8273 nether answered . I have tried to find replacement part for W.P. food processor.Average waiting time before line disconnected about 30 min. Here no live representative on phone , no option to leave message .Contacting via website nether get straight answer if spare part available or not . Continued conversation just ignored . I did not recommend to buy... Read more

Was this review helpful? 0 0

  • Aug 17, 2013
  • Customer Service
  • Edmond, Oklahoma
  • Pan Set
  • 1
  • 1
  • 100
  • REVIEW RATING 4/5

Ordered pots and pan set for $189.30. Arrival on time. First called HSN and directed to call Wolfgang Puck 800-275-8273 regarding cloudy residue on pots and pans. In addition pots and pans are of poor quality and easil dented. Rudely told to clean with Barkeepers on the Pots with black specks.Called back the second time and was told they could do nothing. No customer service and acted as if they... Read more

Was this review helpful? 1 0

  • Jun 05, 2013
  • Shopping
  • White Plains, New York
  • Wolfgang Puck Salt And Pepper Mill
  • 1
  • 1
  • 61
  • REVIEW RATING 2/5

Called no less than 4 times trying to get replacement for defective product. Now waiting over 10 weeks. Very anxious to sell but customer service really sucks. Each time I call they say it is about to be shipped but as of yet have received nothing. They also keep you waiting on phone for anywhere to 15 minutes or longer. I have most of there products but if I do not get a replacement soon I... Read more

Was this review helpful? 0 0

  • Nov 22, 2012
  • Shopping
  • Chicago, Illinois
  • Replacement Food Processor Bowl
  • 1
  • 1
  • 492
  • REVIEW RATING 5/5

I ordered a replacment bowl and lid for my Wolfgang Puck food processor. The bowl does not fit with the lid (nordoes it work with my old lid). I sent three e-mails explaining the issue and none were answered, so I called the business, WP HOUSEWARES. They want me to pay to return faulty bowl. They refuse to send correct product or to refund my money. They will not let you talk to a... Read more

Was this review helpful? 1 0

  • Apr 26, 2012
  • Products
  • Dawsonville, Georgia
  • Crepe Pan
  • 1
  • 1
  • 86
  • REVIEW RATING 4/5

I purchased a 25pc cookware set for my daughter-in-law in December,2010. In January, 2012 she showed me where the non-stick was peeling around the rivet where the handle is attached. I called the number given to me by HSN and sent WP customer service a picture showing the peeling. I was advised that I would get a replacement pan but I would need to pay the shipping. I received an order... Read more

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